Watch What We Say!
In a recent conversation with an HR manager regarding her orientation to a new organization, she noted that the organization was firmly committed to ensuring a psychologically safe culture by…
In a recent conversation with an HR manager regarding her orientation to a new organization, she noted that the organization was firmly committed to ensuring a psychologically safe culture by…
When it comes to “best practices,” what is learned and tested in peer learning groups is much more relevant to the participants’ organization than anything traditional training can offer. Let…
U.S. employee engagement has dropped for the first time in a decade. A Gallup survey found that the greatest declines were in clarity of expectations, having the right materials and…
In last week’s blog, we looked at the first three ways to manage a hybrid workforce: emphasize inclusion, focus on communication, and foster a remote-first culture. Today, we will look…
Here are the first three of six ways to manage a hybrid workforce. The last three ways will be discussed in next week’s blog: make sure nothing falls through the…
Photo by Andrea Piacquadio from Pexels We know that unskilled managers make mistakes that have a negative impact on employee morale, customer service, and production. The problem: Many managers are…
In a recent Harvard Business Review article, Lisa Earle McLeod and Elizabeth Lotardo raise an interesting question: How do non-customer-facing staff retain their connection to customers? Losing Touch Before employees…
Photo by Nuno Obey from Pexels “If you light a lamp for someone else it will also brighten your path.” Buddha I wish you a happy and healthy holiday…
We don’t function well when we’re exhausted- and many of us are currently suffering from fatigue. Our minds have slowed down, we can’t concentrate, and we get easily irritated or…
Photo by Yan Krukov from Pexels “The skills you need to manage are not the same skills you needed in your role as an expert contributor. Management is a job…