Building Consensus on Sticky Issues
Participants will learn four steps to create objective decision-making criteria.
Catching Conflict Before It Begins
Participants will learn to identify and defuse six red flags of workplace conflict.
Conflict Management Strategies – Part One
Participants will learn how and when to use five different conflict management strategies, with particular emphasis on collaboration.
Conflict Management Strategies – Part Two
Participants will learn a four-step approach to conflict management.
Converting Conflict into Collaboration
Participants will learn the four steps to constructive communication.