businesspeople in presentation

Getting Past “No” – Part One

Participants will learn a five-step strategy for handling negotiations in difficult situations.
two businessmen having

Getting Past “No” – Part Two

Participants will practice naming, defusing, and reframing three typical negotiation tactics: stone walls, attacks, and tricks and lies.
two businessmen shaking

Working It Out Without Working Each Other Over

Participants will learn win-win negotiation, focusing on three key steps.