white female employee

Beyond Small Talk - Part One

Participants will learn how to recognize and move between four different levels of communication.
two female office

Beyond Small Talk - Part Two

Participants will learn five skills that create a results-generating dialogue.
old businesswoman instructing

Communicating Non-Defensively

Participants will learn the five skills of non-defensive communication.
group of people

Having Difficult Conversations

Participants will learn the seven steps of fierce conversations that question reality, provoke learning, tackle tough challenges and enrich relationships.
young businesspeople listening

Now Hear This! Listening Skills

Participants will learn how to apply active listening principles in communications.