Beyond Small Talk - Part One
Participants will learn how to recognize and move between four different levels of communication.
Beyond Small Talk - Part Two
Participants will learn five skills that create a results-generating dialogue.
Participants will learn the five skills of non-defensive communication.
Having Difficult Conversations
Participants will learn the seven steps of fierce conversations that question reality, provoke learning, tackle tough challenges and enrich relationships.
Now Hear This! Listening Skills
Participants will learn how to apply active listening principles in communications.