Beyond Small Talk- Part One: Participants will learn how to recognize and move between four different levels of communication.

Beyond Small Talk- Part Two: Participants will learn five skills that create a results-generating dialogue.

Communicating Non-Defensively: Participants will learn the five skills of non-defensive communication.

Holding Fierce Conversations: Participants will learn the seven steps of fierce conversations that question reality, provoke learning, tackle tough challenges and enrich relationships.

Now Hear This! Listening Skills: Participants will learn how to apply active listening principles in communications.

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