Training Topics

Leading Meetings

Improving Group Dynamics: Participants will learn how to assess and improve group dynamics. Making Meetings Work: Participants will learn how to use meeting diagnosis elements

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Managing

Coaching Employees for Success: Participants will learn how to use the DO COACH NOW model. When to Adjust Your Management Style: Participants will learn when

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Managing Performance

Conducting Performance Appraisal Interviews: Participants will learn the purpose of performance appraisal interviews and the steps involved in preparing for and conducting the interviews. Monitoring

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Resolving Conflict

Building Consensus on Sticky Issues: Participants will learn four steps to create objective decision-making criteria. Catching Conflict Before It Begins: Participants will learn to identify

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Managing Change

Building Employee Coping Skills: Participants will learn how to help employees face their fears or concerns, and identify the opportunities offered by the changes in

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Negotiating

Getting Past “No” – Part One: Participants will learn a five-step strategy for handling negotiations in difficult situations. Getting Past “No” – Part Two: Participants

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Self-improvement

Asserting Yourself – Part One: Participants will examine assertiveness concepts and analyze and address the roadblocks to assertiveness. Asserting Yourself – Part Two: Participants will

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Serving Customers

Communicating Value to Customers: Participants will learn how to capture the essence of what makes their products and service truly unique and communicate that consistently.

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